CCTV Camera Installation, Meeting The Customers Needs
January 9th, 2010 by Ben SparksThere is an old saying "the customer is always right". The customer has needs and the provider must satisfy those needs. Many times the client will tell the CCTV camera provider "I need cameras here, here and here". The client has no knowledge of CCTV cameras he only knows that there are needs that must be satisfied. It is the responsibility of the provider of the CCTV camera installation that those needs be met in the most economical way possible.
A successful CCTV camera installation is only successful if it meets the needs of the client. These needs must be determined prior to the determination of the equipment required, the location of the equipment and the end use of the equipment. These factors can only be made clear by a meeting with a representative of the company providing the CCTV camera installation and the client who is purchasing the equipment. An initial meeting that determines client needs together with a subsequent meeting in which the solution to those needs should be made.
The client must make their needs known to the CCTV provider. These needs, which include problem areas that they want to, cover, what type of coverage that they need and their final budget for the project. While the provider may have a different concept for the project the needs of the client must be met. There may be options to a CCTV camera installation that the client is unaware of. These options should be brought out to the client and potentially the CCTV installation will be subject to further budget review.
The provider should not recommend one type of camera for every purpose. Cameras can be of varying resolutions, and either color or black and white. A camera that is strictly used for the surveillance of a particular area could well be a black and white camera with a fixed lens. Another location that required the identity of customers or clerks might necessitate the utilization of a color camera and a lens with an auto iris. When the provider of the CCTV camera system makes his presentation to the client the provider should provide a drawing of the property that the cameras are to be installed at with the cameras and their field of view marked on the drawing. This drawing provides the client visual knowledge of what areas are being covered and any changes can be made prior to installation of the system. The drawing can be provided to the client so that the client can present the drawings to their management for final approval.
Meetings between the client and the provider provide open lines of communication. The open lines of communication give the provider the information necessary to solve the problems of the client. These open lines of communication also provide the client the knowledge that their needs are to be met by the provider. When the project is complete, the finished project should accurately represent what equipment and positions were on the drawing provided to the client. This insures that the provider meets the needs of the client.
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